trip terms & conditions

Bookings

The Client may request Services with Valise by accepting our quote in writing delivered to Valise, but the contract between Valise and the Client is formed when:

(a) Valise receives from the Client the deposit amount as set out in the quotation and,
(b) Valise confirms the Client's request by sending to the Client a written form of confirmation.

Price and Payment

The Client shall pay a deposit, in the amount as set out in the quotation, at the point of Booking.

The balance of the purchase price must be received by Valise by the date set out in the quotation.

Valise shall be entitled to charge the Client a surcharge at any time in the event of a fluctuation in exchange rates or in the event of the imposition or increase of any dues, levies or taxes or fees arising from the result of governmental action (including, but without limitation, an increase in VAT).

Complaints

Valise endeavors to provide its Services to a very high standard. However should the Client encounter any issue or problem with the Services; the Client must contact Valise immediately, who will endeavor to assist. Where possible, all such issues or problems should also be raised directly with the third party supplier at the time of arising, to enable investigations to take place and remedies (where possible / appropriate) to be implemented.

Following investigation, Valise shall advise the Client of its decision and/or the amount of compensation(s) agreed (if any) to the Client in writing. Valise shall pay such amounts to the Client as agreed between the parties. It is understood that the Client shall not deduct the amounts relating to compensations from payments due to Valise.

Cancellation by the Client

The Client may cancel the Booking at any time before the tour has begun.

Unless different terms are set out in the quotation, any such cancellation will be subject to the following charges:

Cancellations received between the date of booking and the start of the tour will result in the loss of the deposit.

Cancellations received prior to the start of the tour, but after the final payment has been made
will be subject to a forfeiture of the entire tour price.

The purchase of special event tickets is subject to the refund policy of each individual event.

Valise reserves the right to charge for financial penalties, fees and losses incurred in excess of your cancellation fee as a result of cancellation.

Should the Client cancel some of the passengers on the Booking the charges set out in the quotation will be pro-rated per Client. Please note that partial cancellations may result in additional supplemental charges becoming payable on the remainder of the booking.

Cancellation by Valise

Valise shall be entitled to cancel any Booking by giving notice to the Client at any time if the Client has failed to make any payment under the terms of the quotation

Liability

Valise will not be responsible for any loss or damage incurred by the Client that relates to any business activity; or which could not have been foreseen at the time the Client made its booking in light of the information the Client gave to Valise at that time.

Valise reserves the right to change the Services which is the subject of the Booking at any time prior to departure of, or during the course of, the Services if Valise considers it necessary to do so in the light of bookings, availability or unforeseen circumstances arising.

While all reasonable attempts have been made to ensure the accuracy of information, descriptions and photographs provided by Valise, certain such material, where applicable, is provided to Valise by its suppliers and as such Valise cannot accept any responsibility for the accuracy of such material. Where any such material is sourced directly by Valise, then it is accurate at the time of taking, however it is foreseeable that some destinations will change in appearance due to weather or other seasonal changes or external influences, and as such Valise cannot guarantee the accuracy of any such material.

General Terms Applicable To The Services

Special requests: If any Client has special requests relating to any of the Services, the Client should advise Valise at the time of booking. Where applicable, Valise will pass on all such requests to the third party supplier(s) and will endeavor to ensure that they are met, however cannot guarantee that such special requests will be met and will have no liability to the Client if they are not.

Disability Service Requests: Any Disability Service Requests must be made, in writing to Valise, prior to Valise providing a quote for the Services. Any such requests made after Valise has issued a quote, and not listed on the booking confirmation will not form part of the contract between Valise and the Client. Valise will pass on any such requests but cannot guarantee that such requests will be met and will have no liability to the Client if they are not.

Time Limits For Claims And Proceedings

Any claim under the provisions of these Conditions shall be notified by the Client to AKORN in writing within 60 days after the end of the Services. If such claims are not made within this period then Valise shall have no liability for such defect or failure.

Regulations Regarding Passports, Visa, Customs Duties, Foreign Currencies And Health

The Client is responsible for the compliance with regulations in force in the visited countries regarding passports, visa, customs duties, foreign currencies and health. The Client shall bear all liabilities arising from e failure to comply with such regulations and Valise shall bear no liability or responsibility whatsoever in such circumstances

General

Any typographical, clerical or other error or omission in any brochure, quotation, price list, confirmation of offer, invoice or other document or information issued by Valise shall be subject to correction without any liability on the part of Valise.

Data Protection

Each party warrants that it will duly observe all its obligations under any relevant data protection and privacy legislation.

Force Majeure

Neither party shall be liable for failure to perform its obligations if such failure results from acts, events, omissions or happenings beyond its reasonable control including, without limitation, any natural disaster, fire, insurrection, war or other hostilities, riots, civil commotion, embargoes, the requirements or regulations of any civil or military authority, explosion, accident, industrial dispute (other than that between the affected party and its employees), transportation or communication problems or any incident which is similar in nature or effect to any of the foregoing (a "Force Majeure Event").

Each of the parties hereto agree to give notice forthwith to the other upon becoming aware of a Force Majeure Event, such notice shall contain details of the circumstances giving rise to the Force Majeure Event and shall take all reasonable steps to mitigate the effect of the Force Majeure Event.